Frequently Asked Questions – JBK Towel World

JBK Towel World

1. Do I have to order the items by the case ?

The minimum order on most items is one dozen, however we do have a Value Pack Section where you can order a minimum of 3 pcs. 

2. How long does it take to ship the order ?

Once we receive your order and providing the item is in stock, it takes approximately 24 to 48 hours to process and ship orders (excluding weekends and holidays). Quicker turnaround may be available if you contact us. 

3. Can I mix several colors per case?

We ship one color per case.

4. What is your return policy ?

We will accept any returns that are not used and still in their original poly bags.We do not accept returns or give any refunds on custom embroidery or custom embroidery jobs. The customer will be responsible for shipping costs, we will provide full refund for the merchandise only, if returns were authorized by us and within 30 days of purchase.